Terms

Who I am

I'm Diogo Mané, a designer and web developer from Portugal, based on Terceira in the Azores. Aravo Design is the studio I run on my own, as a sole trader.

Contact: hello@aravodesign.com. My tax number and address are on every proposal and invoice.

These terms apply to every project, package and subscription. Paying a deposit, a buy-now link or a subscription, or saying yes to a proposal by email, means you accept them. If a written proposal says something different, the proposal wins.

What you get

The scope is what the package page or your proposal lists. Anything not listed is extra, and I'll quote it before doing it.

Prices and payment

Prices are in euros. If VAT applies, it's shown on the proposal and the invoice.

• Websites and brand work: 50% to start, 50% before launch or before the final files are sent.
• Packages under €500, the Brand and web review, Campaign pack and Social kit: paid in full upfront.
• Design Desk and Care and hosting: billed monthly in advance.
• Payments are by card or bank transfer through Stripe. You get an invoice for every payment.
• If an invoice is more than 7 days late, work pauses until it's paid.

Timelines

Timelines start when I have the deposit and everything I asked for: text, photos, logins. If that hasn't arrived within 30 days, your project moves to the back of the queue and restarts when there's room.

The first-look promise

You see a first direction within 7 days of sending your content. If you don't want to go on at that point, tell me and I refund your deposit in full. The project ends there.

Changes and revisions

Each package includes 2 rounds of changes unless it says otherwise. Extra rounds are €60 each. A new direction after you've approved one is new work, and I'll quote it.

Your content

You're responsible for the text, prices, claims and images you send me, and for having the right to use them. Before anything is printed, you approve the final files in writing.

Websites and hosting

I build your site on a private preview link. It moves to your domain after the final payment. With a Care and hosting plan I look after hosting and the domain; without one, I hand both over to you at launch.

Who owns the work

Once you've paid in full, the final approved designs and files are yours. I keep unused concepts, and my own tools, code and templates; anything of mine inside your deliverable comes with a permanent licence for you to use it. Fonts, stock images and plugins follow their own licences.

Showing the work

I may show your project in my portfolio once it's public, unless you ask me not to. White-label work for agencies is never shown without permission.

Design Desk and Care and hosting

Design Desk: one request at a time, most delivered within 2–3 working days. Pause or cancel before your next billing date. Care and hosting: monthly, no minimum term. If a change misses the turnaround of your plan, that month is free. If you cancel, I hand your site and domain over to you.

Print guarantee

If a print job goes wrong because of a technical fault in my files (bleed, resolution, colour mode, cut lines), I fix the files for free and pay up to €100 towards the reprint. Mistakes in approved content, printer faults and normal colour differences between printers are not covered.

Cancelling a project

You can cancel by email at any time. Your deposit is refundable under the first-look promise; after work beyond the first direction has started, it isn't. Work done beyond what the deposit covers is invoiced pro rata.

If you're buying as a private person

Most clients are businesses. If you're buying as a consumer, EU and Portuguese law give you 14 days from the day you pay to change your mind, without giving a reason. Just email me.

If you ask me to start within those 14 days, you pay for the work done up to the day you cancel. Once the work is fully delivered within those 14 days at your request, the right to cancel ends.

Liability

My liability for a project is limited to what you paid for that project. I can't promise specific business results, or how third-party platforms like Google, Meta or your printer will behave.

Confidentiality and privacy

We both keep each other's private information private. How I handle personal data is in the privacy policy.

Complaints

If something isn't right, email me and I'll do my best to fix it quickly.

Consumers can take a dispute to an out-of-court consumer arbitration centre. For the Azores this is CNIACC, the national consumer arbitration centre. More options are listed on the Portal do Consumidor.

Law

These terms are governed by Portuguese law.